Technology is now more important than ever. COVID-19 has clearly accelerated the need for technology and, at the same time, highlighted the challenges we still have with technology. Health systems must move faster to identify and implement the technologies needed to support our current environment and requirements and predict and prepare for future needs as COVID-19 reshapes our industry, our health system, and our interactions with our patients.
As the new CIO of Mount Sinai Health System, it was challenging to transition to this role in the middle of the pandemic. As New York quickly became the epicenter of COVID-19, it was initially a struggle to balance the organization’s work efforts, keep our employees safe, and support COVID-19 around the clock. It was through the combined efforts of IT leadership, our dedicated staff, and technology that IT was able to quickly transition to the needed state to support COVID-19 efforts and normal business operations concurrently. Through these last few months, the criticality and emphasis on technology have been very apparent as the speed and volume of technology utilization has only continued to increase. Telehealth, remote work, digital enablement, and data &analytics are a few examples of how technology enabled us to serve our patients better and support our organization.